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FAQ

Ordering & Delivery of Cupcakes, Macarons and Keto Cups

  • The delivery for our fresh items is the '$15 SELECT FOR CUPCAKE, MACARON & KETO CUP (+ Same Day Courier for decorating supplies) - Wellington Wide'. Please select this when ordering! 
  • If you select the option '1-3 Day Nationwide Courier -Decorating Supplies & Brownies only. DO NOT SELECT FOR CUPCAKES, KETO CUPS OR MACARON DELIVERY' we will not be able to send your cupcakes. We will contact you for the additional payment, and there may be a delay in sending the sweet treats.
  • Order and pay for your cupcakes & sweet treats online before midday, and we can deliver same day if required (Monday to Friday only). Not available for custom decorations. Alternatively, select the delivery date required at checkout.
  • If ordering after midday for same day delivery, please contact us first to check availability on 04 577 2962 or info@cupcakesweeties.co.nz.
  • The earliest delivery time we can guarantee is 11am for standard delivery (non rural or Kapiti). If you do require delivery by a certain time, please write this in the notes section. Otherwise, delivery will be between 9am and 3pm.
  • We can deliver before 11am using our urgent delivery. If you require this, please select the $30 rush courier option. 'Kapiti or Rush (2hr) Wellington delivery (Mon-Fri) - CUPCAKES, KETO CUPS OR MACARONS
  • We can deliver to Kapiti or Rural Wellington. Please select the $30 delivery option. If the incorrect delivery option is selected, we will contact you to pay the correct amount - or you may cancel the order at this point.
  • If you are unsure what delivery option to select, please contact us.
  • Payment is required in advance for all orders
  • Custom cupcakes require a minimum of 24 hours notice.
  • Quotes and orders for large quantities of cupcakes can be placed through  our online shop or by emailing info@cupcakesweeties.co.nz or calling 04 577 2962
  • Flavours may vary from those pictured. Mixed boxes will contain an assortment of flavours available on the day. If you require particular flavours, please check with us first.
  • Gluten Free and Vegan cupcakes are available - however these are baked in the same kitchen as our standard cupcakes and therefore there is risk of cross contamination. 
  • Free delivery on all cupcake and macaron orders over $100  - this is for standard delivery only in the Wellington area (excluding Kapiti) and available Monday to Saturday delivery only.
  • Deliveries are available Monday to Saturday - Deliveries are not available Sundays or public holiday 
  • Pick up is from 221 Waiwhetu Road, Fairfield, Lower Hutt from Monday to Saturday
  • Saturday delivery is $15 to Wellington region (not available for Kapiti). Delivery may be made anywhere from 9am - pm. We can't confirm the delivery time. Orders must be received by 10am Saturday.
  • A rush delivery on a Saturday (orders after 9am) incur a $40 surcharge for same day delivery.
  • We are unable to deliver to Wairarapa, but you are welcome to pick orders up from us in Lower Hutt
  • Please ensure a contact number is provided in case of any issue with delivery.
  • If cupcakes are not able to be delivered to the address provided for any reason, they will need to be collected from the Cupcake Sweeties Studio at 221 Waiwhetu Road, Fairfield by arrangement, or a further delivery can be arranged at the your expense.

Decorating Product Delivery

  • Please note - there are currently severe delays in deliveries to and from Auckland that are taking up to 7-10 days and possibly longer
  • We can courier our decorating products and brownies throughout New Zealand for a flat rate of $8 per delivery. The service is 1-2 days for non rural deliveries.
  • We can offer same day delivery for Wellington orders - please select the $15 SELECT FOR CUPCAKE, MACARON & KETO CUP (+ Same Day Courier for decorating supplies) 
  • Free delivery on all product orders over $100 - please select this delivery option at the checkout. This is available for standard delivery only (not rural delivery).
  • If your order and payment is received before midday, we will courier same day (or notify you if there is any delay). 
  • At this stage we do not offer international delivery, but we can quote for this upon request

Entertainment Book Discounts

  • The Entertainment Book can be used for any purchase IN STORE only. This includes decorating supplies, cupcakes, brownies or classes up to a maximum value of $25 discount.

Payment Options

  • We accept Visa /Master Card - This may be done via PayPal through our Online Shop. 
  • We accept Afterpay in store and online
  • Bank Deposit - You may also pay straight into our bank account. On ordering you will receive an invoice with our bank details and a reference number to use. For reference, our account is Cupcake Sweeties 02 0528 0144133 00.
  • Payment is required in full before your order will be dispatched. 
  • We are cash free - and do not accept cash in-store

Returns and Refunds

We do our best to ensure our products arrive in perfect condition and are well packaged. Please choose carefully as we cannot exchange goods if you change your mind - however if you have received a faulty or wrong product or are concerned in regards to the delivery of your product please contact us and we will endeavour to remedy this immediately.